Privacy Policy for Total Rehabilitation Inc.

Effective Date: December 16, 2025

Company Name: Total Rehabilitation Inc.
Address: 5905 Remington Circle, Fort Smith, AR 72903
Phone: 479‑452‑7773
Email: info@totalrehabfs.com
Website: www.totalrehabfs.com

1. Introduction

Total Rehabilitation Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information You Provide

Submit contact or appointment forms
Request services
Communicate with us
Subscribe to newsletters

This may include: Name, Email address, Phone number, Mailing address, Any information you voluntarily submit.

B. Automatically Collected Information

IP address
Browser type
Device information
Pages visited
Time spent on the site
Cookies and tracking technologies

C. Health Information (HIPAA‑Protected Information)

If you submit information related to your health, medical history, treatment needs, or rehabilitation services, this may be considered Protected Health Information (PHI) under HIPAA. We treat all PHI with the highest level of confidentiality and in accordance with HIPAA regulations.

3. How We Use Your Information

Provide, coordinate, or manage rehabilitation and therapy services
Respond to inquiries or appointment requests
Communicate with you regarding your care
Improve website performance and user experience
Send updates or service information
Maintain security and prevent fraud
Comply with legal and regulatory obligations

4. HIPAA Compliance and Use of Protected Health Information (PHI)

A. How We Use and Disclose PHI

Treatment purposes
Billing and payment
Healthcare operations
Communication with you about appointments or services
Compliance with federal or state laws

We will not use or disclose your PHI for any purpose not permitted by HIPAA without your written authorization.

B. Your HIPAA Rights

Access and obtain a copy of your health records
Request corrections to your health information
Request restrictions on certain uses or disclosures
Request confidential communications
Receive an accounting of disclosures
File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us using the information at the end of this policy.

C. Safeguards for PHI

We use administrative, technical, and physical safeguards to protect PHI from unauthorized access, disclosure, alteration, or destruction.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with:

Service providers who assist with website hosting, analytics, or communication
Healthcare partners involved in your treatment (with appropriate authorization)
Insurance providers for billing purposes
Legal authorities when required by law

Mobile opt‑in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

6. SMS Communications and Consent

Total Rehabilitation Inc. may use SMS (text messaging) to communicate with patients regarding appointment reminders, billing updates, and other service‑related information.

Opt‑In Consent

By checking the consent box on our contact or appointment forms, you agree to receive SMS messages from Total Rehabilitation Inc. related to your care and account. You may reply STOP to opt out at any time. Reply HELP to 479‑452‑7773 for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our Privacy Policy page and Terms & Conditions.

Use of Phone Numbers

Mobile opt‑in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Message Frequency and Fees

Message frequency may vary; you may receive up to [X] messages per week regarding your appointments or account status. Standard message and data rates may apply depending on your carrier’s pricing plan.

Opt‑In and Opt‑Out Methods

Verbally during a conversation
By submitting an online form
By filling out a paper form

You can opt out at any time by replying STOP to any SMS message you receive, or contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 479‑452‑7773.

Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.

7. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve site functionality, understand user behavior, and personalize content. You may disable cookies through your browser settings.

8. Data Security

We implement administrative, technical, and physical safeguards consistent with industry standards to protect your personal and health information. However, no online system is completely secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children. If we learn that we have done so, we will delete it promptly.

10. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or your HIPAA rights, please contact us:

Total Rehabilitation Inc.
5905 Remington Circle
Fort Smith, AR 72903
Phone: 479‑452‑7773
Email: info@totalrehabfs.com